Technical Support Engineer II

Job Summary

A company is looking for a Technical Support Engineer II - eSign.

Key Responsibilities

• Provide technical support for the Intelligent Agreement Management (IAM) and associated services
• Troubleshoot customer inquiries related to API integrations, network issues, and multi-product workflows
• Identify product improvements and assist in promoting products and services to customers

Required Qualifications

• Bachelor of Science degree in Computer Science, Engineering, or a related technical field
• 2+ years of SaaS troubleshooting experience in a Technical Support role
• Experience with programming languages such as XML, C#, Python, or JavaScript
• Log analysis experience using tools like Wireshark or browser developer tools
• Fluent in English with Salesforce administration experience