Social Media Support Operator

Job Summary

A company is looking for a Virtual Store Support Operator.

Key Responsibilities

• Respond to customer inquiries via SMS, Chat, Social Media, and other platforms
• Maintain and update customer information in a case management system
• Provide first-level technical support for the website and assist with order-related questions

Required Qualifications, Training, and Education

• High school diploma or GED; minimum of 2 years related experience preferred
• Must be available to work flexible hours, including weekends and holidays
• Typing speed of at least 45 words per minute
• Ability to thrive in a fast-paced environment
• Customer service or call center experience is preferred but not required