Help Desk Technician

Job Summary

A company is looking for a Help Desk Technician to provide technical support to end users.

Key Responsibilities

• Provide troubleshooting assistance to remote end-users for a variety of technical issues
• Identify issues and recommend long-term strategies for hardware/software needs
• Configure hardware for new employees and manage repairs/replacements of old equipment

Required Qualifications

• Minimum two years of experience in a customer service role
• Experience in an IT environment preferred
• High school diploma or GED
• Strong knowledge of Windows and PC troubleshooting/setup
• Strong knowledge of MS Exchange server, VPN, firewall, and security protocols for LAN and WAN