Pennsylvania Digital Customer Support Associate

Job Summary

A company is looking for a Digital Customer Support Associate to provide support for customer-facing portals.

Key Responsibilities

• Provide telephone, email, and web submission support for portal users
• Document inquiries and maintain accurate records in the call ticketing system
• Resolve customer issues using documented solutions and escalate as necessary

Required Qualifications

• High School Diploma or Equivalent (GED) required
• Minimum of 2 years of relevant experience required
• Ability to work from a quiet, dedicated workspace at home
• High-speed internet connection with specific requirements
• Experience with call ticketing systems preferred