Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist (Evening U.S. Hours) - Remote.

Key Responsibilities

• Respond to patient inquiries (phone/text) with clarity, empathy, and discretion
• Explain next steps, book consults, and manage follow-ups in the CRM
• Coordinate with surgeons/concierge team to keep timelines on track

Required Qualifications

• Consistent availability from 6:00 pm-1:00 am ET with a reliable internet connection
• Customer service/support experience and comfort with CRM tools
• Experience in healthcare, medspa, or aesthetics is a plus
• Basic HIPAA/PHI awareness is beneficial
• Bachelor's degree preferred but not required