Senior Manager, Customer Success

Job Summary

A company is looking for a Senior Manager, Mid-Market Customer Success.

Key Responsibilities

• Hire, coach, and develop a high-performing Mid-Market Customer Success team
• Lead a team of 6-8 CSMs to deliver exceptional customer value and drive account growth
• Own team metrics related to renewal success, account growth, and business value delivery

Required Qualifications

• 2+ years of experience in building and managing high-performing CSM teams in B2B SaaS
• 6+ years of experience in a customer success role
• Proven ability to lead customer-facing teams and manage renewals and revenue targets
• High business acumen with experience in aligning with customer executives
• Experience in a fast-paced, high-growth environment with a collaborative mindset