Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, Enterprise.

Key Responsibilities

• Ensure customer satisfaction and retention within assigned accounts
• Build trusting relationships with client operational leadership and conduct performance reviews
• Collaborate with internal teams to address challenges and improve client outcomes

Required Qualifications

• Bachelor's degree preferred
• 7+ years of professional experience in healthcare revenue cycle and/or EMR
• Executive-level communication and interpersonal skills
• Strong working knowledge of Salesforce and Gainsight is a plus
• Ability to work independently and as part of a cross-functional team