Real-Time Coordinator

Job Summary

A company is looking for a Healthcare - Real Time Coordinator.

Key Responsibilities

• Manage real-time performance across Voice, Email, and Messaging/Chat channels
• Monitor incoming volumes and arrange additional coverage as needed
• Collaborate with management to analyze and improve support delivery

Required Qualifications

• Work experience in an Analyst position
• Previous experience using CX platforms (Zendesk preferred)
• Basic level of Google Sheets/Microsoft Excel skills
• Amazing work ethic and ability to multitask
• Connection to core values such as humility and ownership