Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager.

Key Responsibilities

• Drive revenue growth through renewals and expansion by identifying opportunities within the existing customer base
• Serve as the primary contact for customers, ensuring smooth transitions and conducting business reviews to assess product value
• Manage the renewal and expansion cycle, utilizing customer health monitoring tools to mitigate risks

Required Qualifications

• 5+ years of SaaS Customer Success or Account Management experience, preferably in HR technology solutions
• Proven track record of managing accounts and driving revenue growth through renewals and upselling
• Strong sales acumen with experience in relationship-building with HR and L&D decision-makers
• Analytical skills to leverage data for guiding client conversations
• Proactive mindset with the ability to thrive in a fast-paced environment