Senior Customer Success Manager

Job Summary

A company is looking for a Senior Manager, Customer Success to lead and develop a team while ensuring customer satisfaction and success.

Key Responsibilities:

• Lead, mentor, and develop a team of Customer Success Managers (CSMs) to foster customer-centricity
• Act as the main point of contact for key enterprise accounts, ensuring their goals are met
• Collaborate with cross-functional teams to optimize the customer journey and drive advocacy

Required Qualifications:

• 5-7+ years of experience in Customer Success, Account Management, or Client Services in a B2B SaaS environment
• 2-4+ years of experience managing and developing customer-facing teams
• Proven track record of retention, expansion, and customer advocacy success
• Experience working with executive stakeholders and leading through change
• Familiarity with customer success platforms and CRM tools