Bilingual Patient Care Advocate

Job Summary

A company is looking for a Patient Care Advocate - English/Spanish Bilingual.

Key Responsibilities

• Serve as a liaison between patients and healthcare providers, advocating for patient needs and providing education
• Handle inquiries regarding pharmacy benefits, prior authorization requests, and assist with navigation support
• Review claims for accuracy, document interactions, and ensure compliance with operating and productivity standards

Required Qualifications

• Bachelor's degree in a healthcare-related field or equivalent work experience
• Proven experience in a customer service or patient advocacy role within a healthcare setting
• Knowledge of medical terminology, healthcare regulations, and insurance processes
• Proficient computer skills and ability to use electronic medical record systems
• Ability to maintain patient confidentiality and adhere to ethical standards