Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to join their Customer Success team.

Key Responsibilities

• Provide responsive, high-quality technical support to customers throughout their lifecycle
• Troubleshoot, investigate, and resolve product issues; escalate with clear context when needed
• Collaborate with Engineering and Product teams to improve support processes and customer experience

Required Qualifications

• 3+ years of experience in a Support Engineering role with global enterprise customers
• Familiarity with developer and infrastructure tools such as GitHub, Docker, and Kubernetes
• Proficiency with support platforms like Zendesk and Jira
• Demonstrated proficiency in Python for debugging and scripting
• Background in Cybersecurity, MLOps, or Data Science is preferred