Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage client relationships and ensure successful adoption of the software
• Lead renewal conversations and develop strategies to enhance client retention
• Advocate for client needs and gather feedback to inform product improvements

Required Qualifications

• 2-4 years of experience in client success or account management roles
• Proven success in managing renewals and upsell opportunities
• Consultative relationship-building skills with a data-driven approach
• Familiarity with CRM and customer engagement tools
• Experience in the sports and recreation industry is a plus