Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide user support and improve user experience.

Key Responsibilities

• Communicate diplomatically with users to provide accurate and timely support across multiple channels
• Analyze and research reported issues, helping to prioritize them based on importance
• Collaborate with engineering teams to identify root causes and assist in troubleshooting

Required Qualifications

• 5+ years of experience in technical support
• Highly organized and comfortable with Android, iOS, Mac, Windows, and Linux platforms
• Curious and solution-oriented attitude towards learning and problem-solving
• Fluency in written English; additional languages are beneficial