Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer to provide technical solutions and support for SaaS integrations.

Key Responsibilities

• Main point of contact for SaaS integration and support
• Guide retailers through implementing and maintaining software for their e-commerce platform
• Manage multiple concurrent projects to ensure timely delivery of solutions

Required Qualifications

• 3+ years of relevant experience in software solutions support or project management
• Familiarity with project tracking tools and support platforms
• Basic knowledge in JavaScript, HTML, CSS, REST API, SDK, SQL, FTP, and/or ETL principles is a plus
• Ability to work efficiently in a fast-paced environment
• Consultative mindset to inform retailers about key decisions and trade-offs