Support Engineer

Job Summary

A company is looking for a Support Engineer who will play a crucial role in ensuring customer success through technical support and advocacy.

Key Responsibilities

• Resolve complex technical issues to enhance long-term customer satisfaction
• Troubleshoot and debug across various platforms, APIs, and integrations
• Act as the voice of the customer, advocating for product improvements and creating customer-facing documentation

Required Qualifications

• Undergraduate degree in Computer Science or equivalent hands-on experience in technical customer-facing roles
• At least 2 years of programming experience, ideally with JavaScript or Python
• Strong proficiency in HTML, JavaScript, CSS, SQL, and PHP
• Experience with shell commands, git, and debugging tools
• Solid experience with APIs and/or software integrations