Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager I to enhance customer satisfaction and retention.

Key Responsibilities

• Conduct regular check-ins and account audits for high-value customers to assess needs and drive satisfaction
• Build and manage relationships with customers, ensuring seamless onboarding and tailored solutions
• Identify opportunities for process improvement and enhance product efficiency through proactive training and support

Required Qualifications

• Bachelor's Degree or equivalent SaaS experience preferred
• At least 5 years in a customer-facing or implementation role, preferably in a SaaS environment
• Prior experience with HighLevel or similar solutions preferred
• Proficiency in MS Office, Google Suite, Zoom, and Slack preferred
• Fluency in Spanish is required