Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage customer accounts and drive satisfaction and renewals.

Key Responsibilities:

• Manage a portfolio of customer accounts, focusing on engagement, satisfaction, and retention
• Oversee the renewal process for assigned accounts and develop strategies to secure renewals
• Conduct regular check-ins with customers to monitor account health and address concerns

Required Qualifications:

• 2-3 years of experience in Customer Success, Account Management, or a similar role
• Strong interpersonal skills to build and maintain positive customer relationships
• Demonstrated commitment to providing excellent customer service and proactive support
• Proficiency with CRM tools and comfort with technology, data analysis, and reporting
• Strong organizational and time management skills to manage multiple accounts and priorities