Contact Center Administrator

Job Summary

A company is looking for a Contact Center Administrator (DMS Admin).

Key Responsibilities

• Process activations and cancellations of service contracts and maintenance agreements
• Reconcile store bank statements
• Research customer inquiries regarding contract activations and cancellations

Required Qualifications

• Detail-oriented with strong accuracy in data entry
• Basic knowledge of accounting principles
• Proficient in Excel; knowledge of ADP and Fabsoft is a plus
• Strong time management and organizational skills
• Team player with excellent customer service focus