Principal Customer Success Manager

Job Summary

A company is looking for a Principal Customer Success Manager, Public Sector.

Key Responsibilities

• Develop trusted advisor relationships with customers at the C-suite and executive level
• Guide customers and the account team in creating customer Success Plans and conducting regular check-ins
• Collaborate internally across various departments to ensure a seamless customer experience

Required Qualifications

• Proven experience in Customer Success or account management with strategic customers
• Experience establishing trusted advisor relationships with customer partners
• Understanding of Jira and Confluence end-user use cases and configuration trade-offs
• Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools like Tableau
• Experience balancing a book of business in a customer-facing environment