Healthcare Scheduler Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide coordination of care to Veterans and assist in scheduling medical and dental appointments.

Key Responsibilities

• Contact Veterans to determine their medical appointment scheduling preferences and availability
• Schedule appointments with In-Network providers based on Veteran preferences and contracted time frames
• Track booked and arrived appointments and ensure patient confidentiality in handling health information

Required Qualifications

• High school diploma or GED
• 1+ year of experience in a medical or health insurance environment
• Knowledge of medical terminology, including provider specialties and ICD/CPT codes
• Proficient in Microsoft Office Suite
• Must be able to type 35 WPM and have a dedicated workspace at home