EHR Helpdesk Analyst

Job Summary

A company is looking for an EHR Helpdesk Analyst (2nd Shift) for a remote contract position.

Key Responsibilities

• Provide support for Epic applications, workflows, access, and integration issues
• Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems
• Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs)

Required Qualifications

• 2 years of providing Epic technical support in a healthcare or clinical environment
• 2 years of proficiency with ServiceNow or other enterprise ticketing systems
• 2 years of in-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts)