Maintenance Technical Support Coordinator

Job Summary

A company is looking for a Maintenance Technical Support Coordinator IV.

Key Responsibilities

• Take ownership of Tier 2 emergency roadside cases and make decisions on service provider engagement
• Assist with follow-ups and provide analysis to improve breakdowns and warranty issues
• Mentor Tier 1 call center team and provide training and status updates

Required Qualifications

• H.S. diploma/GED required
• Vocational or Technical Certification preferred - ASE certifications
• Five (5) years or more in a transportation maintenance environment required
• Two (2) years or more in technical diagnostic and customer resolution exposure required
• Four (4) years or more in Ryder operations preferred