Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager to drive retention and growth by partnering with senior leaders.

Key Responsibilities

• Build and sustain executive-level relationships to align with business goals
• Translate platform usage data into business impact narratives and recommend scaling strategies
• Monitor enterprise health metrics and collaborate with Tactical CSMs to resolve adoption challenges

Required Qualifications

• 5+ years in Customer Success, Account Management, or Consulting, preferably in manufacturing
• Proven success in engaging and influencing senior leadership
• Strong knowledge of enterprise manufacturing KPIs
• Ability to link product adoption metrics to financial outcomes
• Collaborative mindset with experience partnering with sales/account management