Application Support Engineer

Job Summary

A company is looking for a Tier 2 Application Support Engineer to support their hybrid SaaS/on-premise pharmacy shipping solution.

Key Responsibilities

• Respond to and resolve escalated technical issues from Tier 1 support
• Troubleshoot software and integration issues related to pharmacy shipping infrastructure
• Document solutions and create knowledge base articles for internal and customer use

Required Qualifications

• 2+ years' experience in a customer-focused environment, preferably in a Tier 2 support role
• Strong troubleshooting experience with Windows Server and PostgreSQL databases
• Experience supporting software in a remote/field installation environment
• Familiarity with shipping or logistics integrations
• Experience using CRM/helpdesk systems