Customer Service Supervisor

Job Summary

A company is looking for a Supervisor, Customer Service - Work from Home.

Key Responsibilities

• Lead daily Call Center operations to meet goals and KPIs
• Supervise and support customer service staff, including performance management and coaching
• Handle escalated customer issues and ensure compliance with company processes and policies

Required Qualifications and Education

• Associate's degree in business or related field preferred
• 1+ years of supervisory experience in customer service managing teams of 10-20 staff
• 2+ years in a team lead or senior representative role with performance management experience
• 4+ years of inbound/outbound Call Center experience, ideally in hospitality or travel/reservation industry
• Basic proficiency in Microsoft Office Suite and familiarity with Call Center software is a plus