Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure customer satisfaction and software adoption.

Key Responsibilities

• Manage multiple customers and ensure a smooth journey using the software
• Build and maintain strong relationships with customers to achieve measurable outcomes
• Monitor customer health metrics to identify risks and opportunities for engagement

Required Qualifications

• Experience in Customer Success, Account Management, or a client-facing role in a SaaS or tech environment
• Proven track record of improving customer retention and satisfaction
• Experience managing a portfolio of accounts with varying needs
• Experience conducting business reviews and using CSM software
• Ability to analyze usage data and customer metrics to guide strategy