Remote Member Service Representative

Job Summary

A company is looking for a Member & Provider Service Representative to provide support to stakeholders regarding health plans.

Key Responsibilities

• Provide accurate information to current and prospective members and providers
• Manage a high volume of inbound calls, addressing various inquiries
• Document customer interactions accurately in compliance with departmental standards

Required Qualifications, Training, and Education

• High school diploma or equivalent required; bachelor's degree preferred
• Prior work experience in a customer-facing position, with a minimum of three consecutive years preferred
• Completion of a technical competency assessment on a laptop or desktop computer
• Outstanding professional references from prior supervisors
• Ability to work from home with a high-speed internet connection