Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer.

Key Responsibilities

• Act as an advisor for complex customer issues, creating technical articles and providing education to prevent future problems
• Perform complex troubleshooting and collaborate with development teams to resolve incidents impacting customers
• Implement readiness programs and contribute to product/process improvements through automation and feedback

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years of technical support or consulting experience, or equivalent experience
• 5+ years of technical support, consulting experience, or information technology experience may substitute for a degree
• Ability to meet security screening requirements
• Verification of citizenship due to legal restrictions may be required
• Preferred qualifications include Microsoft Technology Certifications and experience in Cybersecurity or endpoint protection