Support Manager

Job Summary

A company is looking for a Support Manager - SPM (Special Programs Management).

Key Responsibilities

• Lead a client support team to address technical inquiries and solve problems
• Manage service delivery operations, including workforce management and customer satisfaction metrics
• Develop and implement processes to enhance customer support and team performance

Required Qualifications, Training, and Education

• Bachelor's Degree or higher
• Proven experience leading a distributed customer support team in an enterprise SaaS environment
• Technical proficiency and strong organizational skills
• Ability to meet key performance indicators related to customer satisfaction
• Experience in coaching and mentoring team members