Customer Support Representative

Job Summary

A company is looking for a Customer Support (Part Time) team member.

Key Responsibilities

• Provide frontline, customer-centric support to medical program users via phone and email
• Research solutions and advise users while collaborating with internal teams to resolve recurring issues
• Assist with documentation and tracking of problems to enhance support processes

Required Qualifications

• Entry-level customer service experience, preferably with support ticketing software
• Proficiency in Microsoft PowerPoint, Word, Excel, Zoom, and Google Suite
• Able to work independently in a fast-paced remote environment
• Positive attitude and passion for customer interaction
• Experience in collaborating within a remote team setting