Customer Support Specialist

Job Summary

A company is looking for a Complaints Specialist, responsible for managing customer inquiries and ensuring satisfaction.

Key Responsibilities

• Follow communication scripts and address customer needs by providing solutions
• Engage customers and build relationships while maintaining accurate records of interactions
• Identify upselling opportunities during customer interactions

Required Qualifications

• 1-3 years of experience in customer service or a related field
• Experience in a supervisory role within a call center environment
• Proficiency in MS Office and familiarity with macOS
• Ability to adapt in a fast-paced, changing environment
• Experience in customer retention and success