Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor to oversee daily operations in the Centralized Scheduling Department.

Key Responsibilities

• Oversee daily team activities related to inbound and outbound scheduling
• Monitor key productivity indicators and ensure team quality and productivity goals are met
• Train, mentor, and assist team members, handling escalated calls and resolving complaints

Required Qualifications

• Bachelor's degree or equivalent experience
• 1+ years of management experience, including hiring, training, and coaching
• 1+ years of call/contact center management experience, focusing on inbound and outbound call programs
• Experience in developing training tools and resolving process issues
• Ability to monitor and analyze team performance metrics