Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to provide exceptional service and support to customers.

Key Responsibilities

• Respond to inbound customer inquiries via various communication channels
• Resolve billing issues and guide customers through their account management
• Document customer interactions and maintain accurate records in the CRM system

Required Qualifications

• High School diploma or GED required
• Previous customer service experience preferred
• Above average understanding of Internet and/or wireless technology preferred
• Basic to intermediate skills in Outlook, Word, and Excel
• Strong analytical skills with the ability to follow instructions and document clearly