Customer Success Manager

Job Summary

A company is looking for a Manager of Implementation.

Key Responsibilities

• Supervise a team focused on customer satisfaction and retention while fostering a positive team culture
• Manage recruitment, training, performance monitoring, and employee development
• Develop proactive customer success strategies and facilitate industry-leading voice of the customer processes

Required Qualifications

• Bachelor's degree or equivalent experience
• 3+ years of experience leading customer-facing SaaS teams
• Experience managing a team of over 12 members
• Strong project management and people management skills
• Demonstrated data-driven approach to problem-solving