Cloud Support Engineer

Job Summary

A company is looking for a Cloud Support Engineer to provide technical support and enhance customer experience with cloud solutions.

Key Responsibilities

• Serve as the primary technical contact for customers, managing inquiries through various communication channels
• Support onboarding and setup for new customers, including provisioning and training
• Monitor critical infrastructure and tools, proactively addressing outages and performance issues

Required Qualifications

• 3+ years of experience in customer support and system administration
• Expert-level knowledge of Linux operating systems and system administration
• Experience with cloud platforms and tools like OpenStack, Ceph, Kubernetes, and Docker
• Strong understanding of networking fundamentals and storage technologies
• Proficiency with Python and version control systems such as Git