Bilingual Customer Service Representative, Remote

Description:
• This is a remote position.
• Exciting Opportunity: Join a New 24/7 Remote Call Center!
• Location: Must reside in NY State or Florida.
• Join a fast growing technology company committed to delivering top-tier technical support and exceptional customer service.
• We’re seeking a Bilingual Customer Service ISP Representative who is bilingual, fluent in Spanish and English.
• Utilizing strong technical internet-related skills to assist our customers with their services and account management.
• This is a fully remote position supporting rotating 24/7 shift operations, including weekends.
• If you excel at technical problem-solving and customer engagement, we want to hear from you!
• As a Customer Service ISP Representative, you will go beyond basic troubleshooting to include Level 2 support, managing account permissions, and leveraging advanced tools to resolve complex connectivity issues.
• You’ll handle customer chats and tickets with expertise, ensuring satisfaction and swift resolutions.

Requirements:
• 1+ years of customer service and technical support experience, preferably in a call center or IT support role.
• Proficiency with networking concepts, permissions management, and ticketing systems (e.g., Fresh Desk, Sonar CRM).
• Strong written and verbal communication skills, with an ability to explain technical solutions clearly.
• Availability for overnight shifts, weekends, and a rotating schedule.
• Bilingual (Spanish/ English) is required.

Benefits: