Technical Support Specialist

Job Summary

A company is looking for a Tier 1 Support Specialist to provide first-line support for the VA.gov platform.

Key Responsibilities

• Serve as the initial point of contact for support requests via ticketing system, email, or chat
• Troubleshoot and resolve common technical issues related to account access and site functionality
• Document incidents, track resolution progress, and communicate updates to stakeholders

Required Qualifications

• Applicants must be authorized to work in the United States, with potential citizenship requirements
• Bachelor's Degree
• Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk)
• Familiarity with web applications and common troubleshooting techniques
• Ability to work in a fast-paced, team-oriented environment