Seasonal Customer Service Supervisor

Job Summary

A company is looking for a Seasonal Customer Service Supervisor.

Key Responsibilities

• Supervise and coordinate daily activities of a team of 10-20 customer service representatives
• Coach team members to qualify prospects and manage call center activities, including performance monitoring
• Ensure employees receive appropriate training and resources, and assist with escalated calls

Required Qualifications

• High School Diploma or equivalent
• 6 months of experience in a sales/customer service call center environment
• Previous experience leading a team of 10+ employees
• Ability to work a flexible schedule including evenings and weekends
• General understanding of workforce management