Texas Medicaid Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to support Texas-based Call Center operations.

Key Responsibilities:

• Handle inbound calls regarding Texas Medicaid benefits, claims, and authorizations
• Provide accurate information on STAR, CHIP, and HHCS services
• Document interactions and resolve member concerns with empathy and efficiency

Required Qualifications:

• Minimum 1 year of healthcare call center experience, preferably with Texas Medicaid
• Must be a Texas resident
• Familiarity with Texas Medicaid, STAR, CHIP, and HHCS
• Strong understanding of medical terminology and diagnosis codes
• Proficient in computer systems and call tracking tools