Service Desk Support Technician

Job Summary

A company is looking for a Service Desk Support Technician to provide IT support in a remote capacity.

Key Responsibilities

• Deliver IT support to end users and ensure efficient problem resolution
• Record incidents and escalate issues according to corporate policies
• Collaborate with the UK team by working UK hours for seamless support

Required Qualifications

• 3-5 years of experience in a Service Desk role within a Microsoft environment
• Proficiency in using Bomgar, ServiceNow, and Five9
• Prior experience working UK hours
• Ability to work independently and as part of a team