General Analyst

Job Summary

A company is looking for a General Analyst to support the US Department of Transportation's FTA Help Desk.

Key Responsibilities

• Provide Tier 1 assistance for Agency-specific web-based software applications and document inquiries
• Assist callers in resolving issues and escalate technical problems to appropriate teams
• Maintain high customer service standards and assist with audits of development teams

Required Qualifications

• Minimum 3 years of experience in a customer service environment
• High school diploma
• Availability to work any weekday in an 8-hour shift from 8:00 AM to 8:00 PM
• Experience in technical writing and knowledge base maintenance
• Ability to communicate effectively with developers and managers