Customer Service Representative

Job Summary

A company is looking for a Commercial Customer Service Representative to provide inbound support for member inquiries.

Key Responsibilities

• Resolve service inquiries related to claims, enrollment, billing, and pharmacy
• Provide exceptional service satisfaction and manage the service recovery process
• Utilize health plan and claims knowledge for career advancement opportunities

Required Qualifications

• High school diploma or equivalent
• Two years of related customer service experience
• Customer service experience in a healthcare setting preferred
• Ability to learn quickly and adapt to a changing environment
• Primary home address must be in a state where the company is registered as an employer