Remote Call Center Representative

Job Summary

A company is looking for a Call Center Representative for a remote position in the USA.

Key Responsibilities

• Provide knowledgeable responses to basic client questions and escalate complex cases as needed
• Resolve client inquiries, update account history, and follow up to confirm resolution
• Adhere to client SLAs, meet production targets, and collaborate with team members to enhance service efficiency

Required Qualifications

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software, computer software, and Microsoft Office applications
• Ability to understand team roles and consult appropriate stakeholders for inquiry resolution
• Commitment to attend all scheduled training sessions for 90 consecutive days