Implementation Manager

Job Summary

A company is looking for an Implementation Manager to oversee the implementation process for new clients.

Key Responsibilities

• Manage the end-to-end implementation process for new clients, ensuring all milestones are met
• Act as the main point of contact for client stakeholders, providing updates and addressing concerns
• Collaborate with the Customer Success Manager and internal teams to align implementation activities with client goals

Required Qualifications

• Previous experience in project management, preferably in the SaaS industry or software implementation field
• Basic understanding of SaaS products and services, with the ability to learn new technologies quickly
• Able to thrive in start-up and remote-first environments
• Comfortable navigating basic technical concepts involved in the implementation process
• Fluency in English, both spoken and written