Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience - Resource Center Specialist.

Key Responsibilities

• Handle customer inquiries by gathering sensitive information and processing requests efficiently
• Provide support by answering policy questions and transferring callers to specialists for complex inquiries
• Ensure compliance with industry regulations and contribute to team initiatives for enhancing customer experience

Required Qualifications

• Minimum 2 years of customer service experience, with 1 year in financial services or insurance preferred
• High school diploma or equivalent required
• Proficiency with Windows PC and Microsoft Office
• Flexibility to work any shift within the contact center's hours of operation
• Must have a quiet workspace and reliable high-speed internet connection for remote work