CPC Support Team Lead

Job Summary

A company is looking for a CPC Support Team Lead to oversee customer service operations in a remote setting.

Key Responsibilities

• Monitor daily customer service operations and support team members
• Ensure compliance with Federal and HIPAA regulations while training new hires
• Provide backup for customer service functions and maintain communication with management

Required Qualifications

• High school diploma or equivalent from an accredited institution
• Minimum 1 year of customer service experience
• Experience with multi-line phone systems and proficiency in MS Office
• Ability to pass annual HIPAA examination and a 90-day ROI Certification course
• Post-offer health screenings and vaccinations may be required