Enterprise Customer Success Manager

Job Summary

A company is looking for a Contract Enterprise Customer Success Manager.

Key Responsibilities

• Own overall relationship with assigned clients to increase adoption, retention, growth, and satisfaction
• Establish trusted advisor relationships and advocate for customer needs internally
• Manage the annual renewal process and identify upsell opportunities

Required Qualifications

• 3-5 years of experience in Enterprise Customer Success
• Consultative approach with experience in cybersecurity services
• Experience partnering with security-focused personas (CISOs, Security Engineers, Analysts)
• Familiarity with Salesforce and managing renewals
• Proactive mindset with a strong desire to help customers succeed