Escalation Engineer

Job Summary

A company is looking for an Escalation Engineer to provide expert support and solutions for complex customer issues.

Key Responsibilities

• Resolve complex customer issues related to architecture, performance, recovery, and security
• Collaborate with product management and development teams to advocate for customer needs
• Mentor new team members and contribute to the development of support tools

Required Qualifications

• 7+ years of relevant experience in technical support or engineering
• Strong experience in systems engineering and troubleshooting, particularly with Linux
• Proficiency in coding/scripting languages such as Java, Python, or C
• Experience building and maintaining mission-critical production database systems
• Ability to analyze and resolve issues holistically across various system tiers