Customer Success Enablement Specialist

Job Summary

A company is looking for an Enablement Partner to enhance onboarding and training within the Customer Success organization.

Key Responsibilities

• Deliver structured onboarding and training programs for new Customer Success hires
• Develop and update training materials and conduct ongoing training sessions
• Monitor training effectiveness and collaborate with department heads to ensure content relevance

Required Qualifications

• Bachelor's degree in Education, Training, Business, or a related field or equivalent experience
• 2-3 years of experience training team members in the tech industry
• Experience in a customer-facing success role is preferred but not required
• Strong understanding of adult learning principles and training methodologies
• Proficiency in creating training materials using various tools and platforms